Accessibility Statement
Flanon Inc., provider of the AlwaySIM service, is committed to ensuring its services and products are accessible to and usable by individuals with disabilities.
Legal Entity Information
Legal Entity
Flanon Inc.
Service Name
AlwaySIM
Flanon Inc., provider of the AlwaySIM service, is committed to ensuring its services and products are accessible to and usable by individuals with disabilities, in accordance with the 21st Century Communications and Video Accessibility Act ("CVAA") and applicable Federal Communications Commission ("FCC") rules.
Accessibility Compliance Details
1. Scope of Service
The AlwaySIM service provides data-only global roaming via an eSIM (embedded Subscriber Identity Module). This service constitutes an Advanced Communications Service (ACS) by providing a data connection that enables customers to use third-party applications for:
- Electronic messaging - Communication through messaging apps
- Internet browsing - Web access and online services
- Internet-based voice and video (VoIP) - Video calls and voice communication
2. Accessibility of Device Functions
The primary accessibility features—including but not limited to screen readers (e.g., VoiceOver, TalkBack), voice commands (e.g., Siri, Google Assistant), font-size adjustments, and hearing aid connectivity (e.g., Bluetooth, MFi, ASHA protocols)—are functions of the end-user's device operating system (e.g., iOS, Android) and the third-party applications used.
Supported Accessibility Features:
Screen Readers
VoiceOver, TalkBack
Voice Commands
Siri, Google Assistant
Visual Adjustments
Font-size, contrast, magnification
Hearing Aid Connectivity
Bluetooth, MFi, ASHA protocols
Our Commitment
The AlwaySIM data service is designed to be fully compatible with, and not to impede or block, these built-in accessibility functions of the end-user's device. As the provider of a "Bring Your Own Device" (BYOD) service, Flanon Inc. does not control the hardware, software, or built-in features of the devices used with our service.
3. Website and Customer Support Accessibility
Flanon Inc. strives to ensure its public-facing website (https://alwaysim.com), including all functions for purchasing and managing eSIM plans, adheres to the principles of the Web Content Accessibility Guidelines (WCAG).
Our Accessibility Initiatives:
- WCAG-compliant website design and navigation
- Keyboard-accessible interface elements
- Screen reader compatibility throughout our platform
- Alternative text for images and visual content
- Clear, readable fonts and adequate color contrast
- Accessible customer support channels
We are committed to making our digital properties and customer support channels accessible to all users.
4. Feedback and Accessibility Contact
Individuals with disabilities who encounter an accessibility barrier or have inquiries regarding our accessibility compliance are encouraged to contact us.
Contact Information:
Accessibility Contact Email: help@alwaysim.com
Customer Support Page: https://www.alwaysim.com/support
We welcome your feedback and are committed to addressing any accessibility concerns promptly. Your input helps us continuously improve our services for all users.
Accessibility Support
We're committed to ensuring AlwaySIM is accessible to everyone. If you have questions or encounter accessibility barriers, please reach out to our team.
Last updated: November 3, 2025