Refund Policy
We stand behind our service with a fair and transparent refund policy. Your satisfaction is our priority, and we make refunds simple and hassle-free.
Key Refund Information
Unused eSIMs
100% refund available for completely unused eSIMs
Easy Process
Email support@alwaysim.com to request refund
Quick Processing
Refunds processed within 24-48 hours
No Hidden Fees
No processing fees or deductions
Detailed Refund Policy
Unused eSIM Refunds - 100% Refund Guarantee
We offer a 100% full refund for eSIMs that have not been activated or used in any way. This includes eSIMs that have been purchased but never installed on a device or activated with a carrier network.
Eligible for 100% Refund:
- eSIMs that have never been downloaded to any device
- eSIMs purchased but not yet activated
- eSIMs with zero data usage
- Duplicate purchases made by mistake
Partially Used eSIMs
For eSIMs that have been activated and used, refunds are handled on a case-by-case basis. We understand that technical issues or service problems may occur, and we're committed to finding fair solutions.
Case-by-Case Review:
- Technical issues preventing eSIM activation
- Network connectivity problems in covered areas
- Service quality issues beyond customer control
- Billing discrepancies or payment errors
How to Request a Refund
Requesting a refund is simple and straightforward. Our support team is here to help you through the process.
Refund Request Process:
- Email our support team at support@alwaysim.com
- Include your order number and purchase details
- Explain the reason for your refund request
- Provide your payment information for refund processing
- Wait for confirmation - we'll respond ASAP!
Email Template: "Subject: Refund Request - Order #[ORDER_NUMBER]" Include your order details, reason for refund, and preferred refund method.
Refund Processing Timeline
Refund timeline may vary depending on your payment method and bank processing times.
Additional Information
Payment Method Returns
Refunds are processed back to the original payment method used for the purchase. We use Stripe for payment processing, ensuring secure and reliable refund transactions.
Refund Fees
Flanon Inc. does not charge any fees for processing refunds. However, your bank or payment provider may charge their own processing fees, which are beyond our control.
Legal Entity
This refund policy is provided by Flanon Inc., a Delaware corporation operating in the United States. All refunds are subject to applicable U.S. laws and regulations.
Need Help with a Refund?
Our customer support team is here to help you with any refund questions or requests.
Last updated: July 31, 2025