Privacy Policy
Transparent information about how we collect, use, and protect your personal data. We respect your privacy and are committed to keeping your information secure.
Our Privacy Commitments
No Data Sales
We never sell your personal information to third parties
Secure Encryption
All data encrypted in transit and at rest
Minimal Collection
We collect only what's necessary for service delivery
Full Transparency
Clear information about all data practices
Complete Privacy Policy
1. Information We Collect
We collect only the information necessary to provide our eSIM connectivity services and deliver the best possible user experience. We are committed to data minimization principles.
Personal Information We Collect:
- Email Address: Required for eSIM delivery and service instructions
- Payment Information: Processed securely through Stripe (we don't store card details)
- Account Information: Username, password, and account preferences
- Device Information: Device model and compatibility data for eSIM provisioning
- Usage Data: Data consumption and service usage for billing and support
Automatically Collected Information:
- Analytics Data: Website usage via Google Analytics 4 (GA4)
- Technical Data: IP address, browser type, operating system
- Service Logs: eSIM activation and usage logs for troubleshooting
- Performance Data: Connection quality and network performance metrics
2. How We Use Your Information
Your information is used solely to provide, maintain, and improve our eSIM services. We do not use your data for advertising or marketing to third parties.
Service Delivery:
- Email eSIM profiles and activation instructions
- Process payments and manage accounts
- Provide customer support and troubleshooting
- Monitor service performance and usage
Service Improvement:
- Analyze website usage patterns (GA4)
- Improve service reliability and coverage
- Develop new features and capabilities
- Ensure security and prevent fraud
3. Third-Party Services We Use
We work with trusted third-party services to provide our eSIM platform. Each service has been carefully selected for their security standards and privacy practices.
Our Technology Partners:
Stripe (Payment Processing)
Secure payment processing with PCI DSS compliance. Stripe handles all card data - we never see or store your payment details.
Google Analytics 4
Website analytics to understand usage patterns and improve user experience. Data is anonymized and aggregated.
Amazon Web Services (AWS)
Cloud hosting infrastructure with enterprise-grade security, encryption, and compliance certifications.
eSIM Network Partners
Mobile network operators worldwide who provide the actual connectivity services through our platform.
4. Data Storage and Security
We implement industry-leading security measures to protect your data. Our infrastructure is hosted on AWS with enterprise-grade security controls and compliance certifications.
Security Measures:
- Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Access Controls: Role-based access with multi-factor authentication
- Infrastructure: AWS cloud services with SOC 2 and ISO 27001 compliance
- Monitoring: 24/7 security monitoring and intrusion detection
- Auditing: Regular security audits and penetration testing
- Backups: Encrypted, geographically distributed data backups
Data Location:
Your data is primarily stored on AWS servers located in the United States. Some eSIM provisioning data may be temporarily processed in other regions as required by local network operators, but always with appropriate security safeguards.
5. Data Sharing and Disclosure
Our No-Sale Commitment
We do NOT sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is never used for profit beyond providing our services.
We may share limited information only in the following specific circumstances:
Service Providers:
Minimal data sharing with trusted partners (Stripe, AWS, network operators) strictly for service delivery purposes under data processing agreements.
Legal Requirements:
When required by law, court order, or government regulation, we may disclose information to protect our rights or comply with legal obligations.
Business Transfers:
In the unlikely event of a merger or acquisition, customer data may be transferred under the same privacy protections.
6. Your Privacy Rights
You have important rights regarding your personal data. We respect these rights and provide easy ways to exercise them.
Access & Portability:
- Request a copy of your personal data
- Download your account information
- View your usage history and preferences
Control & Deletion:
- Update or correct your information
- Delete your account and data
- Opt out of non-essential communications
How to Exercise Your Rights:
Contact us at privacy@alwaysim.comwith your request. We'll respond within 30 days and verify your identity for security purposes.
7. Cookies and Analytics
We use cookies and similar technologies to improve our website functionality and understand how users interact with our services.
Google Analytics 4 (GA4):
- Tracks website usage patterns and user interactions
- Helps us understand which features are most useful
- Data is anonymized and aggregated for privacy protection
- You can opt out using browser settings or Google's opt-out tools
Essential Cookies:
We use necessary cookies for authentication, security, and basic website functionality. These cannot be disabled as they're required for the service to work properly.
8. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal requirements.
9. International Users
AlwaySim serves customers worldwide. We comply with international privacy laws including GDPR for European users and other applicable data protection regulations.
Cross-Border Data Transfers:
When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses and ensure adequate protection levels. Your data rights remain protected regardless of location.
10. Privacy Contact and Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or our website.
Privacy Contact Information:
Company: Flanon Inc. (Delaware Corporation)
Privacy Officer: privacy@alwaysim.com
General Support: support@alwaysim.com
Legal Inquiries: legal@alwaysim.com
Policy Version: This privacy policy was last updated on July 31, 2025. Previous versions are available upon request.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your data.
Last updated: July 31, 2025