Terms of Service
Clear, fair, and transparent terms governing your use of AlwaySim eSIM services. Your rights and responsibilities when using our global connectivity platform.
Key Terms Summary
Service Agreement
By using AlwaySim, you agree to these terms and our commitment to providing secure, reliable eSIM connectivity services worldwide.
Global Coverage
Services available in 190+ countries with varying coverage and speeds depending on local network infrastructure and regulations.
User Responsibilities
Users must comply with local laws, use services lawfully, and maintain account security. Commercial use requires separate agreement.
Limitations
Service availability subject to local network conditions, regulations, and technical limitations beyond our control.
Complete Terms of Service
1. Acceptance of Terms
By accessing or using AlwaySim services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These terms constitute a legally binding agreement between you and Flanon Inc., a Delaware corporation operating under United States law.
2. Service Description
AlwaySim provides eSIM (embedded SIM) connectivity services that allow users to access mobile data networks in multiple countries without requiring physical SIM cards.
Our Services Include:
- eSIM profiles for global data connectivity
- Digital delivery of eSIM activation credentials
- Customer support for installation and usage
- Account management platform and tools
- Real-time usage monitoring and notifications
3. User Accounts and Registration
To use our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Requirements:
- Valid email address for service delivery
- Accurate personal information
- Compliance with age requirements (18+ or legal guardian consent)
- Agreement to these terms and privacy policy
4. Acceptable Use Policy
You agree to use our services only for lawful purposes and in accordance with these terms. You are prohibited from using our services in ways that could harm, disable, or impair our systems.
Prohibited Activities:
- Illegal activities or violation of local laws
- Unauthorized access to networks or systems
- Spamming, phishing, or malicious communications
- Commercial use without proper licensing
- Reselling services without authorization
- Circumventing usage limits or restrictions
5. Payment Terms and Billing
All services are provided on a prepaid basis. Payment is required before service activation. We use Stripe for secure payment processing and accept major credit cards and digital payment methods.
Payment Processing:
- Secure payment via Stripe
- Immediate eSIM delivery upon payment
- No recurring charges unless specified
- Refunds subject to refund policy
Pricing:
- Transparent pricing with no hidden fees
- Prices may vary by destination
- Currency in USD unless specified
- Taxes included where applicable
6. Service Availability and Limitations
While we strive to provide reliable service, eSIM connectivity depends on local network infrastructure, device compatibility, and regulatory environments that are beyond our direct control.
Service Limitations:
- Network coverage varies by location and carrier
- Data speeds subject to local network conditions
- Some countries may have usage restrictions
- Emergency services may not be available
- Service interruptions for maintenance or upgrades
7. Intellectual Property Rights
All content, features, and functionality of AlwaySim services are owned by Flanon Inc. and are protected by United States and international copyright, trademark, and other laws.
You are granted a limited, non-exclusive, non-transferable license to use our services for personal, non-commercial purposes in accordance with these terms.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
Key Privacy Commitments: We do not sell your personal information to third parties. We collect only necessary information for service delivery and use industry-standard security measures.
9. Limitation of Liability
To the maximum extent permitted by law, Flanon Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability to you for all damages shall not exceed the amount paid by you for the specific service giving rise to the claim during the twelve months preceding the event.
10. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms. You may discontinue use at any time.
Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall survive, including intellectual property rights and limitation of liability.
11. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be resolved in the courts of Delaware or through binding arbitration as we may elect.
12. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes by email or through our service platform. Continued use after changes constitutes acceptance.
Current Version: These terms were last updated on July 31, 2025. Previous versions are available upon request.
13. Contact Information
If you have questions about these terms or our services, please contact us:
Company: Flanon Inc.
Email: support@alwaysim.com
Legal: legal@alwaysim.com
Jurisdiction: Delaware, United States
Questions About Our Terms?
Our legal and support teams are here to help clarify any questions about these terms.
Last updated: July 31, 2025